Tickets

Hi,
anyone can give me some hints about how to build an application for support teams that relies on tickets?

A ticket is kind of a serial number that is attributed to support requests, once a support bloke starts following up the request, the ticket becomes his, and after a while, he either closes the ticket (case closed) or he transmitts it to another person.
managers have the right to redistribute tickets.

cheers

Well, make a form whichs adds an entry to a database, in the database have ticket_number which is also auto_increment, you'll never have to values, then their, jus display that number and people can see their ticket number. Then have a script, behind a password, for admins, that they solve the ticket by emailing the user or posting a solution, and then they add there name to solved_by under that ticker ... db structure wud be like:

ID
Ticket_name
User_name
Email
Ticket_number
Solved_By

Simple as that